Shipping and Returns

ORDER CONFIRMATION

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 to 10 business days), we will process the charges and submit the order for shipment.

 

ORDER SHIPMENT

If your order is in stock and we process the charges to your credit card, it should ship within five to seven business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@shesfly.com. Note that once items are shipped, their delivery is out of our control but we will make every effort to get the order to you as soon as possible.

 

DAMAGES

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you must note it when signing for delivery. If your item(s) do arrive damaged, leave the item intact in its packaging and do not use it. Please send photos and a description of the damage to info@shesfly.com and we will do our best to help you determine next steps; however, please note that once an item leaves the manufacturer’s, the shipping company is the responsible party for any damages incurred during shipping.

 

CANCELLATIONS

Orders can only be canceled inside of 24 hours or prior to shipping. Refunds will only be issued to the original credit card that you used when placing your order. If your order has been loaded for shipping or has shipped the order cannot be canceled.

 

RETURNS AND REFUNDS

For She's Fly merchandise, we offer a return period of 30 days from the date of receipt. Return Merchandise Authorization (RMA) numbers are required for all returns. Returned products must be complete in the original packaging and resalable. Special Order items may not be returned. To obtain an RMA number, please email us at info@shesfly.com or call 970-682-4704 and provide the original invoice number, product being returned, and the reason for return. Returned merchandise within the 30-day allowed return period, that is not defective, may be subject to a restocking fee of up to 15 percent of the original purchase price. The buyer is responsible for paying to ship the item they are returning.

 

For all other products, we will work with our manufacturers. Details about return policies are included with the product descriptions in our product catalog. Returned products must be complete (including all manuals, warranty cards, instructions, parts, and accessories) in the original packaging and resalable. Return Merchandise Authorization (RMA) numbers are required for all returns and exchanges. To obtain an RMA number, please email us at info@shesfly.com or call  970-682-4704 and provide the original invoice number, product being returned, and the reason for return. The buyer will be responsible for paying to ship the item they are returning, and in the case of an exchange, the buyer also will pay the cost (even if promoted on our site as free shipping) of the item exchanged to.

 

MANUFACTURER WARRANTIES

Some of our suppliers do have robust warranties for their products. Should your product happen to have a manufacturer's defect we'd be happy to help to get you in touch with the manufacturer's warranty department to work through the issue. If you need help with such a situation, send us an email at info@shesfly.com.